White Papers

A corporate Crisis Management Plan is a strategic document to be used by the company’s most senior leadership. It provides detailed strategic response guidance for executives to use when managing a catastrophic incident. The plan establishes a structure and a process for integrating executive, managerial and operational resources. Finally, it provides a framework to facilitate […]

Definition of Business Continuity A Business Continuity Management Program is a combination of operational documents (Business Continuity Plans) used by the company’s management and subject matter experts (Business Continuity Teams) to guide restoration of the company’s ability to provide goods and services after a serious or catastrophic disruption. It provides generic response guidance for all […]

Definition of Emergency Management A Emergency Management Program is a combination of operational documents (Emergency Response Plans) used by local site management and trained emergency responders (Emergency Response Teams) to reduce effects of a physical disaster, e.g., fire, tornado, earthquake, active shooter, hazmat release. These plans are locally designed, owned and managed, and focus on […]

An effective corporate Crisis Communications Program consists of three elements: the Crisis Communications Strategy, a Crisis Communications Plan and media-trained spokespersons. During a crisis, companies must do the right things… and say the right things. Failure in either area can mean disaster. Below we review these three elements. Crisis Communications Strategy Before creating (or improving) […]